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How to do a Warranty Claim

Here at Welcome Boardstore, our products offer a 12-month repair and replacement warranty for factory defects or manufacturing errors.

All warranty claims and repairs must only be assessed by the manufacturer and/or manufacturer's representative and will be repaired, replaced, or credited at their discretion excluding any shipping fees. A valid proof of purchase will be required for all warranty claims.

To start your Warranty Claim, contact us on support@welcomeboardstore.com.au or call 039781472 to discuss potential warranty claims and how to move forward with your claim.

Warranty claims must be accompanied by images and/or videos of the damage in order to organize a replacement/repair. In the event that an item appears to be faulty and your warranty claim is approved, please return the item as per our return and exchange policy.

Welcome Boardstore will always try to have as quick a turnaround as possible; however, please allow at least 7 to 10 business days for a warranty claim to be processed.

Returns & Exchanges Policy

At Welcome Boardstore, we are confident in the quality of our products and the expertise of our sales staff, who are here to help you choose the best gear. If you have any questions about products, please feel free to call or email us, support@welcomeboardstore.com.au — we’re happy to provide guidance to ensure you make an informed decision. However, we understand that sometimes you may end up with the wrong size, and we want to make the process as easy as possible for you.

How to Make a Return or Exchange

Making a return or exchange is easy, Click Here for the steps to exchanging or returning purchased products.

For more information on our Shipping Policy and prices, Click Here.

Additional Information

PLEASE NOTE: Sale items are offered at significantly discounted prices so please choose carefully as we WILL NOT offer exchanges or returns on sale items.

DISCOUNTS: DISCOUNT CODES GIVEN TO FIRST TIME CUSTOMERS WILL NOT WORK ON SALE ITEMS.

Shipping Cut-Off Times
Order by 12pm Mon-Fri to receive same-day DISPATCH or order after 2pm and receive next business day DISPATCH.

Please Note: we do not ship to PO Boxes. All items are shipped by courier so please provide us with a business or street address where someone will be present at the delivery address between 9am-5pm to sign for the delivery. If you are not present when delivery is attempted, we cannot guarantee it will be re-delivered in a timely manner. It may be allocated to a third-party company which we have no control over, and a re-delivery fee of $30 may be incurred in some instances.

Once your order has been shipped, you will be provided with a tracking number to follow the progress of your order via the relevant courier websites.

Pre-order items: We cannot provide guaranteed shipping dates, but pre-orders are given priority and will be shipped immediately the same day the goods arrive in our warehouse.

We endeavour to keep our extensive online range as up-to-date as possible, but if you cannot find what you're looking for, please Contact Us and we will do our best to find it for you.

For more information on shipping costs and timelines,Click Here.

FAQ's
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