Shipping
SHIPPING
Welcome Board Store Online Store offers the following shipping rates:
- Small items (2kg): $15
- Medium items (3kg): $22
- Large items (5kg & up): $45
- LARGE HARDWARE : To be calculated by couriers depending on shipping location.
Please note that standard shipping costs apply to all orders. LARGER ITEMS INCLUDING SURFBOARDS, WAKEBOARDS, SNOWBOARDS and SKIS may result in a EXCESS SHIPPING FEE provided by our couriers. For inquiries regarding shipping rates to remote or international locations, please contact us.
SHIPPING CUT-OFF TIMES
Order by 12pm Mon-Fri to receive same-day DISPATCH or order after 2pm and receive next business day DISPATCH.
Please Note: we do not ship to PO Boxes. All items are shipped by courier so please provide us with a business or street address where someone will be present at the delivery address between 9am-5pm to sign for the delivery. If you are not present when delivery is attempted we cannot guarantee it will be re-delivered in a timely manner. It may be allocated to a third party company which we have no control over, and a re-delivery fee of $30 may be incurred in some instances. Once your order has been shipped you will be provided with a tracking number to follow the progress of your order via the relevant courier websites.
Pre-order items: we cannot provide guaranteed shipping dates but pre-orders are given priority and will shipped immediately the same day the goods arrive in our warehouse.
We endeavour to keep our extensive online range as up-to-date as possible but if you cannot find what you're looking for, please Contact Us and we will do our best to find it for you.