Dragon Icon Pullover Hoodie - Black

A warm hoodie, perfect for a woolie winters day. 

Return Form

Returns & Exchanges Policy

At Welcome Boardstore, we are confident in the quality of our products and the expertise of our sales staff, who are here to help you choose the best gear. If you have any questions about products, please feel free to call or email us, support@welcomeboardstore.com.au —we’re happy to provide guidance to ensure you make an informed decision.

However, we understand that sometimes you may end up with the wrong size, and we want to make the process as easy as possible for you.

How to Make a Return or Exchange

Making a return or exchange is easy. Click Here, for the steps to exchanging or returning purchased products.

For more information on our Shipping Policy and prices, Click Here.

Additional Information

PLEASE NOTE : Sale items are offered at significantly discounted prices so please choose carefully as we WILL NOT offer exchanges or returns on sale items.

DISCOUNTS : DISCOUNT CODES GIVEN TO FIRST TIME CUSTOMERS WILL NOT WORK ON SALE ITEMS.

How to do a Warranty Claim

Here at Welcome Boardstore our products offer 12 month repair and replacement warranties for factory defects or manufacturing errors. 

All warranty claims and repairs must only be assessed by the manufacturer and/or manufacturers representative and will be repaired, replaced or credited at their discretion excluding any shipping fee's.  A valid proof of purchase will be required for all warranty claims. 

To start your Warranty Claim contact us on support@welcomeboardstore.com.au or 039781472 to discuss potential warranty claims and how to move forward with your claim.

Warranty claims must be accompanied with images and or videos of damage, in order to organise a replacement/repair. In the event that an item appears to be faulty and your warranty claim is approved, please return item as per return and exchange policy. 

Welcome Boardstore will always try to have as quick a turn around as possible however please allow at least 7 to 10 business days for a warranty claim to be processed.