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Welcome Boardstore offers free returns subject to circumstance. Free returns are granted if you receive an item that is faulty, or is not as described. We do not cover return fees if you change your mind or order incorrectly. We only accept returns to us within 14 days of date of receiving, in the condition that you received it and we will happily exchange it or issue a store credit. *Conditions Apply.

PLEASE NOTE: Sale items are offered at significantly discounted prices so please choose carefully as we WILL NOT offer exchanges or returns on sale items.

DISCOUNTS : DISCOUNT CODES GIVEN TO FIRST TIME CUSTOMERS WILL NOT WORK ON SALE ITEMS. 

RETURNS PROCESS
To return an item received by Australia Post:
1. Contact us on support@welcomeboardstore.com.au and explain the reasons for your return
2. Once you have received approval to return your item/s.
3. Pack all items in a secure satchel or carton.
4. Affix an label to your package, but please DO NOT stick the label directly on to the item's original packaging or we will not accept the return.

Please post your return to:
Welcome Board Store Returns
207 Mornington-Tyabb Rd, Mornington VIC 3931

5. Visit your local Post Office and send your parcel. For security reasons, we recommend using registered post because Welcome Board Store will not be held responsible for lost returns.
6. Once received in our warehouse, we will inspect the goods and process your return in a timely manner.
7. Once it has been processed you will be emailed an order update to notify you of the outcome of your return.
8. If your return is approved, we will ship any exchanged items back to you free of charge.

To return an item received by Couriers:
1. Contact us on support@welcomeboardstore.com.au and explain the reasons for your return.
2. If your return is approved, we will organize Courier to collect the goods on a date that is convenient with you.